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Popular in GFI Archiver - Drafts

  1. Editing an Existing Journaling Mailbox

  2. Migrating Emails from SQL Server Only Installation to SQL Server with File System

  • Articles

    Basic Information FAQs Feature requests

Popular in GFI Archiver - General Information

  1. Generating Application and System logs from the Windows Event Logs

  2. Managing Microsoft Defender Alerts Related to marc.search.exe and Temporary HTML Files

  3. How to Increase the Search Results Item Limit per Page in GFI Archiver

  4. GFI Archiver 15.6 Release notes

  5. How to Make the Best Use of GFI Archiver ATLAS Support Chat

Popular in GFI Archiver - Archiver Section

  1. Importing Emails in GFI Archiver

  2. Mailbox Folder Structure Retrieval doesn't seem to be working or is synchronizing very slowly

  3. Reports in certain languages are showing garbled characters

  4. IMAP Clients Supported by GFI Archiver

  5. Web Browsers Supported by Archiver

  • Articles

    Activity monitoring Accesses HowTo's/Configuration Reporting

Popular in GFI Archiver - Administration

  1. Archiver Installation Fails When Logged In With A Domain Admin/User And Using The GFI Directory Option During The Setup

  2. Large Emails are not archived and moved to GFIFailedEmails folder in Exchange

  3. Error: "Access to the path '<File Path>' is denied" When Processing Items in GFI Archiver

  4. Error: "Start Server Trace Failed: The read operation failed," When Editing the Audit Configuration in Archiver

  5. Exporting Emails from Microsoft 365 When Using GFI Archiver Connected to GFI Directory

Popular in GFI Archiver - User Management

  1. Time zone difference in the emails on the GFI Archiver web page

  2. Using the Archiver Update Users Tool

  3. Moving to a New Active Directory Server or GFI Directory Service

  4. Viewing Emails of Deleted Users

  5. Understanding Access Control in GFI Archiver

Popular in GFI Archiver - WebUI

  1. Troubleshooting HTTP Error and site unreachable in GFI Archiver

  2. GFI MailArchiver Web Interface Error: 'Failed to authenticate. Non Controlled 500 Error. Please try test manually!'

  3. Error: "HTTP 404 Not Found: The webpage cannot be found." When Accessing the Web Interface

  4. Web Interface HTTP 500 Internal Server Error: The Website cannot display the page

  5. GFI MailArchiver Web Interface Error When Loading Security Test: 'HTTP Error 500.19' or 'Non Controlled 500 Error'

Popular in GFI Archiver - Search/Index

  1. Troubleshooting marc.search.exe Crashes in MailArchiver V15.5

  2. All Searches Fail with an Unknown Error

  3. Archive Store indexes grow too large in size

  4. Error: "Corrupted Indices (duplicates) Settings." When Indexing Does Not Start in Certain Archive Stores

  5. Archiver Search Index States

Popular in GFI Archiver - Reporting

  1. Generating MailInsights Reports

Popular in GFI Archiver - Outlook Connector

  1. Increasing the time of synchronized emails via Outlook Connector Synchronization Days Span

  2. Outlook Connector Does Not Show the User's Own Mailbox

  3. The Archiver mailbox does not appear in Microsoft Outlook and/or the Archiver toolbar of the Outlook Connector is grayed out

  4. Installing Archiver Outlook Connector manually

  5. Configuring Outlook Connector

Popular in GFI Archiver - Mailbox Restore

  1. Setting Permissions of Microsoft Exchange Mailboxes for Using Archiver Mailbox Restore Tool

  2. Launching Archiver Mailbox Restore Tool in Different Languages

  3. Using Archiver Mailbox Restore Tool

Popular in GFI Archiver - Licensing

  1. Can the product still be used if we have no user licenses?

  2. Licenses Status Error: 'Invalid license key.'

  3. Licensing in Archiver

  4. License/Subscription Expired, Exceeded License Count or No Longer Licensed

  5. How do we see Enabled Users and which accounts or mailboxes are using a license?

Popular in GFI Archiver - Mailbox Connectivity

  1. Troubleshooting Journal Mailbox Connection Issues with Gmail/Google Workspace

  2. Troubleshooting 'Failed to Connect' Error in GFI Archiver Due to EWS Application Restrictions

  3. Configuring EWS OAuth Authentication with GFI Archiver

  4. Archiver not archiving emails

  5. Archiving from Multiple Microsoft Exchange Servers

  • Articles

    Installation Integration Deployment Devices

Popular in GFI Archiver - Installation/Upgrade/Server Migration

  1. Moving Archiver to a New Server

  2. Upgrading Exchange in an Archiver Environment

  3. Installing and Deploying GFI Archiver

  4. Does Archiver support MySQL databases?

  5. MSI Download links for Archiver Client Access Tools

Popular in GFI Archiver - Import Export Tool

  1. The Import/Export Tool cannot import items from an Exchange Online mailbox if the "Files" or "Personmetadata" folders are selected

  2. Error: "Error when creating PST file. Please check your Microsoft Outlook installation."

  3. Error: 'The file user.pst has reached its maximum size' When Exporting to a PST File

  4. Importing a PST into Archiver

  5. Exporting mail using Import Export tool is presenting Failed Mails

Popular in GFI Archiver - Folder Structure Retrieval

  1. Troubleshooting FSR Error: Could not test connection. Details: Failed to start process

  2. Setting Correct Permissions for Archiver Folder Structure Retrieval Use with Microsoft Exchange

  3. Excluding a User from GFI Archiver Mailbox Folder Structure Retrieval

  4. Synchronizing the Junk Email Folder via Mailbox Folder Structure Retrieval

  5. Synchronizing the Deleted Items Folder in Microsoft Outlook

Popular in GFI Archiver - File Archive Assistant

  1. Installing File Archive Assistant manually

  2. Installing the File Archive Assistant via GPO in Windows Server 2008 or later

  3. Configuring File Archive Assistant

Popular in GFI Archiver - Configuration

  1. Registering Archiver in Azure Portal

  2. Archiver Requirements for Microsoft Outlook or CDO/MAPI

  3. How are Retention Policies applied in Archiver?

  4. Configuring the IMAP Server in GFI Archiver

  5. Creating a New Email Retention Policy

Popular in GFI Archiver - Database

  1. Troubleshooting SQL Server: Handling Multiple/Duplicate Databases for a single Archive store

  2. Manually Detaching Missing/Migrated Archive Stores

  3. Scheduled Archive Store (Database) is not created for the expected time period

  4. Microsoft SQL Server Database Growing Large

  5. Archiver creates 2 SQL Accounts per Database

Popular in GFI Archiver - Auditing

  1. Audit Reports

  2. Configuring Database Activity Auditing

Popular in GFI Archiver - Archive Assistant

  1. Installing Archive Assistant

  2. Installing the Archive Assistant via GPO in Windows Server 2008 or later

  3. Configuring Per User settings in Archive Assistant

  4. Archiving a file Using Archive Assistant

  5. Configuring Default Import Settings for Archive Assistant in Archiver

Popular in GFI Archiver - General

  1. Account and License Management

  2. Unable to Access the Training Portal

  3. Editing Account Details

  4. GFI Partner Not For Resale (NFR) Subscription Information

  5. Requesting a New Customer Trial License Key

Popular in GFI Archiver - GFI Support Portal

  1. Viewing Open Tickets in the Support Portal

  2. Accessing the Support Portal From the Accounts Portal

  3. How to use "Forgot my password" link in the Support Portal

  4. Logging in to the Support Portal

  5. Creating Account on Support Portal

Popular in GFI Archiver - Portal Access

  1. Cannot Reset Your Password for the Accounts Portal When Using the Reset Password Link

  2. Changing Customer Login Details in the Accounts Portal

  3. Resetting Your Password to Log Into the Accounts Portal

  4. Logging into the Accounts Portal

Popular in GFI Archiver - Account Users

  1. Editing a User in the Accounts Portal

  2. Change Primary User or Account Details Account In the Accounts Portal

  3. Removing a User in the Accounts Portal

  4. How to Remove Group Membership From a User

  5. Group Membership in the Accounts Portal and Retrieving Licensing Information

Popular in GFI Archiver - Purchasing/Sales

  1. Finding Authorized Resellers and Distributors

  2. Contacting Sales

Popular in GFI Archiver - Licensing Issue

  1. Unable to Renew Your License

  2. Customer Impersonation done by Support Agents

  3. Licensing Related Issues

  4. Account Information Not Correct in License or Subscription

  5. Unable to Activate a Product in Unlimited Subscription

Popular in GFI Archiver - Reseller Account

  1. Unable to View Customer's License From Reseller Account in the Accounts Portal

  2. How to Access the Training Portal

  3. Combining Information from Multiple Accounts into One in the Accounts Portal