Overview This article provides information on upgrading your license key to the current version. Diagnosis Upgrading to a major release (for example, from version 10 to 11) usually requires updatin...
Overview This article gives instructions for activating a product license key when using a Unlimited subscription. Diagnosis When logged into the Accounts Portal, whether you are an end user or a rese...
Overview You may notice information is incorrect when viewing your license key. This would not be account or user data in the Accounts Portal, but this data only seems to show when viewing the license...
Overview This article provides information on how to handle licensing issues such as expired license keys, license key renewal, and other issues associated with licenses (i.e., renewal notifications a...
Overview Support agents have access to the Accounts Portal and are able to see customer's account information as well as their license information. Occasionally, depending on the issue, Support will i...
Overview Occasionally you will try to renew a license with a reseller and get no response and feel you have been trying to renew licenses for months. This article gives instruction on who to contact i...
