Articles

Archiver Section

• All indexes are showing as invalid, they cannot be rebuilt and no indexing or searching related activity is working

  Answer PROBLEM Consider the following symptoms: All indexes are showing as invalid under Configuration > Archive Stores When trying to rebuild an index, the rebuilding does never begin Trying to searc...

• All Users Logged in to GFI Archiver Appear as One User

  Overview This article provides the solution for when all users are logged into the GFI Archiver web interface as one single user, even though the login screen appears to specify the correct user. Envi...

• All Emails Fail to Import with GFI MailArchiver Import Export Tool

  Overview This article describes the issue and its resolution, which occurs when importing emails using the GFI MailArchiver Import Export Tool (IET); and all emails fail to import. Upon further invest...

• All emails are being deleted when using "Exclude mode - Archive item for users in your organization..."

  Versions / Builds Affected20141117, 20150218 (different behaviour) StatusOpen TT / JIRAID2850 How to IdentifyThe following combination of settings / circumstances cause that all emails are getting del...

• After upgrading to 2013 R2, the Microsoft Outlook Connector syncs emails several hours behind the current time

  Versions / Builds Affected20131111 StatusResolved Problem SummaryThe Outlook Connector shows mail several hours behind the current time. The number of hours will vary based on how far behind the custo...

• After deleting an email via the OC from the Inbox folder the email reappears in the Inbox after the OC syncs the next time (non-English environments)

  Versions / Builds Affected20140616, 20141117 StatusResolved TT / JIRAID2817 How to Identify- The installation is running in a non-English environment - for example in German. The most relevant factor ...

• Unable to Access the Web Interface Remotely After the Server IP Address Is Changed

  Overview This article provides the steps to re-establish remote access to the web interface after a change in the IP address of the GFI Archiver server is made.   Information Environment GFI Archiver ...

• FAA and Rename Role Are Not Properly Stored After Upgrading GFI Archiver

  Overview This article provides the solution to fix and the steps to reproduce the issue that might occur after upgrading from a previous version, where the File Archive Assistant (FAA) and Rename Role...

• Adding email address of a distribution group to restriction list resolves members and adds 1 member only

  Versions / Builds Affected20131111, 20140616, 20141117 StatusResolved Problem SummaryAdding email address of a distribution group to restriction list resolves members and adds 1 member only TT / JIRAI...

• A zip-bomb can cause marc.search.exe to crash

  Versions / Builds Affected20131111, 20140616 StatusResolved Problem SummaryA zip-bomb can cause marc.search.exe to crash TT / JIRAID2222 How to IdentifyA zip-bomb is an email with a zip-attachment whi...