Articles

Archiver Section

• Performance Enhancing Tips and Best Practices for Archiver

  Overview This article provides some tips and best practices that can help enhance the performance of Archiver. Information General It is recommended to use Microsoft SQL as a Database Backend. If you ...

• Archives Stores Are Not Being Created When They Are Hosted on a Compressed Drive

  Overview Archives stores are not being created. The file ..\GFI\Store\Debuglogs\ManagementProviders.log shows the following information: 2013-05-07,11:22:00,624,1,#00000B1C,#0000000B,error ,Management...

• SQL Databases Are Stuck in Recovery Pending Mode

  Overview Archiver SQL databases show as being in Recovery Pending mode when viewed in SQL Management Studio. Solution As a solution, you can run the following command and replace *Database Name* with ...

• Showing More Than 5000 Emails in Searches of GFI Archiver

  Overview GFI Archiver searches within the web interface by default return a maximum of 5000 email results. This article explains the process to reset this limit to a new one. Information  Searches per...

• Archiver | Re-Run Post Install Wizard

  Answer Open the WebUI for Archiver Once logged in with an admin account, you will see the URL at the top as: <protocol>://<serverName>/Archiver/Dashboard.aspx or the last page visited Change /Archiver...

• Archiver | Restore Owners Tool

  Overview This tool re-evaluates ownership of emails which are already archived into Archive Stores and adds owners to an email if any are found to be missing. This re-evaluation is based on the email'...

• Archiver | Preview pane shows empty body for any email in the Archive tab

  SummaryPreview pane does not show contents of selected email OverviewWhen logging in, the Archive tab does not show the body of the selected email in the preview pane.   CauseThis occurs when the html...

• Import Export Tool Exports a Maximum of 100 Items Only

  Overview This article describes the issue and its resolution when the GFI Import Export Tool limits search to 100 items and even with more than 100 returned it exports a maximum of 100 items only. Whe...

• Import Export Tool Hangs When Trying to Import an Item with an Unreadable Character in the Header

  Overview This article provides the solution to an issue you may encounter when using the Import Export Tool to import a mailbox from Exchange into GFI Archiver, which hangs indefinitely, and always at...

• Error: 'System.NullReferenceException: Object reference not set to an instance of an object.' When Using the Import Export Tool

  Overview This article describes the error and its resolution which occurs while using the Import Export Tool: Unhandled exception has occurred in your application...Object reference not set to an inst...