Articles

Archiver Section

• Databases Are Not Listed in the Archive Store Wizard When Trying to Attach an Archive Store (Only)

  Overview When running the Archive Store Wizard to attach a Microsoft SQL Server-based Archive Store, the database list (after logging in to the instance) is empty or the desired database is not listed...

• Database Operations Fail Due to Microsoft SQL Collation Mode Inconsistencies

  Overview Database operations (like attaching a database or upgrading its schema) fail due to collation mode conflicts. The store's debug logs show errors similar to: Cannot resolve collation conflict ...

• Core service is crashing due to a corrupt UMPolling database - MARCEMQUEUE.FDB ( ONLY)

  Answer PROBLEM The GFI Archiver Core services is constantly crashing. The UMPolling module fails based on a corrupt internal Firebird database: ..\Core\UMPolling\queue\MARCEMQUEUE.FDB The following de...

• Certain Attachments Can Cause a Memory Leak in the Search Service When Indexed Resulting in a Crash

  Overview When the Search service processes a specific "problematic" attachment of an email, it can result in a memory leak and in turn, the marc.search.exe process (Search service) crashes. These are ...

• Chinese Characters Are Not Displayed Correctly in the Phrase Search Report

    Overview When generating a Phrase Search MailInsights report based on a Chinese email/search phase, the PDF report contains place holder characters and does display some strings incorrectly. This wa...

• Cannot Load Archive Store Summary Page

  Overview The summary page for an archive stores does not load under Configuration > Archive Stores. Environment GFI Archiver Using Archive Stores with binary folders Root Cause The LCK files are creat...

• Cannot Import from Public Folders

  Overview When trying to use the Import Export Tool (IET) to export items from public folders (via EWS) into GFI Archiver, all public folders show as if they contain 0 items (in the dialog where one ch...

• Cannot Generate Report with MailInsights

  Overview This article describes the issue, and its resolution which occurs when MailInsights reports cannot be generated and the following errors appear in the debug logs: MIReportManager.log: "info "...

• Cannot Delete Mail from the Archive as a Full Access User

  Overview This article explains why a 'Full Access' user may not be able to delete mail from the archive. Environment GFI Archiver All supported environments Root Cause If emails are deleted from the a...

• Storing the GFI Archiver Database and Indexes on a Network Share (UNC Path)

  Overview This article provides the guidelines to follow for storing the GFI Archiver database and indexes on a network share (UNC path). Information When creating a GFI Archiver archive store, some da...