Articles

Archiver Section

• The WebMail Usage report shows an email graph with more than 24 hours when run against 'yesterday'

  Versions / Builds Affected20130510, 20130704, 20130723 StatusResolved Problem SummaryWebMail Usage report shows an email graph with more than 24h hours when run against 'yesterday'. As 'yesterday' rep...

• The splash screen of the previous version of GFI Archiver still shows up after upgrading to a new version

  Answer PROBLEM After upgrading, the previous version's splash screen still shows up. ENVIRONMENT GFI Archiver All supported environments SOLUTION Clear the browser cache.  For instruction on deleting ...

• The Start Date search criteria is not available within the Import Export Tool

  Versions / Builds Affected20131111, 20140616 StatusResolved Problem SummaryThe Start Date search criteria is not available within the Import Export Tool (IET) TT / JIRAID1817 How to IdentifyThe Start ...

• The Search service can crash when indexing certain .XLS files

  Versions / Builds Affected20150218 StatusOpen TT / JIRAID3002 How to Identifyhe event logs shows a of marc.search.exe with a reference to dtengine64.dll: Error 14/07/2015 15:22:09 Application Error 10...

• The Same Set of Emails Is Always Displayed in the Web Interface No Matter Which Folder Is Selected

  Overview This article describes the error and its resolution, which occurs when browsing the emails via the Archive page, and the same set of emails is always displayed no matter which folder is selec...

• The Regcount (Licensing) Module Fails to Initialize in GFI Archiver

  Overview This article describes the issue and its resolution when entering a new license key is not possible, and no items are archived. The Windows Application Event Log shows entries similar to: Eve...

• The Pattern Example under New Archive Store Settings is previewing a name ending in an index number

  Answer PROBLEMWhen modifying the New Archive Store Settings, the pattern example preview for the next Archive Store which will be created ends in an index number:   ENVIRONMENT GFI MailArchiver 2012 o...

• The Outlook Connector's mapisvcregister.exe can trigger a UAC dialog asking for admin credentials when logging into Windows (.exe not signed, unknown publisher)

  Versions / Builds Affected20141117, 20150218 StatusOpen TT / JIRAID2958 How to IdentifyA customer reports that: - when a user logs into Windows, a UAC dialog opens asking for admin credentials when lo...

• The Outlook Connector search shows a script error when using advanced search with multiple criteria and sender/recipient

  Versions / Builds Affected20130704, 20130723 StatusResolved Problem SummaryThe Outlook Connector search shows a script error when using advanced search with multiple criteria and sender/recipient TT /...

• The Outlook Connector search shows a script error when hiding preview pane (when it was displayed on the bottom)

  Versions / Builds Affected20130510 StatusResolved Problem SummaryWhen hiding the preview pane (it being at the bottom of the page) within the OC search page a script error is shown. TT / JIRAID1422 Ho...