Articles

Archiver Section

• Unclear layout in Import Export Tool when using the combination 'Exchange 2013' and 'Login as current user'

  Versions / Builds Affected20131111 StatusResolved Problem SummaryWhen using the Import Export Tool (IET) to export items from Exchange and you choose the combination 'Exchange 2013' and 'Login as curr...

• Unable to export emails using Import Export Tool from folders which end in a period (.)

  Answer PROBLEM The Import Export Tool (IET) fails to export emails from a mailbox subfolder ending in a period (.) in some cases. Example: IT Dept. ENVIRONMENT GFI Archiver All Supported Environments ...

• Unable to Access the GFI Archiver Configuration Page on the GFI Archiver Server When Using Internet Explorer

  Overview This article describes how to resolve the issue that occurs when a user with administrative rights is unable to access the GFI Archiver configuration page via Internet Explorer on the same se...

• UMPolling syncs only users from the local domain in a multi domain forest

  Versions / Builds Affected20131111 or older StatusResolved Problem SummaryUMPolling syncs only users from the local domain in a multi domain forest TT / JIRAID1897 How to IdentifyLet's consider the fo...

• Two sets of services exist after upgrading

  Versions / Builds Affected20141117 or newer StatusOpen TT / JIRAID2816 How to IdentifyAfter upgrading to 2015 two sets of services exist. Services.msc lists: GFI Archiver Core Service GFI Archiver IMA...

• Tool: RemoveXOwner ( ONLY)

  Answer DESCRIPTIONThe purpose of this tool is to read each exported e-mail and remove the X-Owner header information so that they can be placed into the 'Core\Pickup' folder and processed by GFI MailA...

• Tool: MoveFolder ( ONLY)

  Answer DESCRIPTIONIMPORTANT An issue has been found where this tool corrupts certain folder data when the tool is used to move a folder directly into a system folder (that is \Inbox or \Sent Items or ...

• Tool: IndexCompactTool ( ONLY)

  Answer DESCRIPTIONThe purpose of this tool is to compact the indexes and provide improved search performance while reducing the physical size of the index. IMPORTANT This tool / script should be used ...

• Tool: DetectMissingBixFiles ( ONLY)

  Answer DESCRIPTIONThis tool loads all Archive Stores having a file system and lets you detect if there are any bix / bin files missing. In case that the bix files cannot be retrieved from the backup, ...

• The UI indicates that the File Archive Assistant (FAA) licensing has expired on evaluation keys and regular keys if the SMA has expired

  Versions / Builds Affected20150218 StatusOpen TT / JIRAID2971 How to IdentifyThe UI indicates that the FAA license has expired: - when using an evaluation license key (as this has no SMA set) - when u...