Articles

Archiver Section

• UMPolling syncs only users from the local domain in a multi domain forest

  Versions / Builds Affected20131111 or older StatusResolved Problem SummaryUMPolling syncs only users from the local domain in a multi domain forest TT / JIRAID1897 How to IdentifyLet's consider the fo...

• Two sets of services exist after upgrading

  Versions / Builds Affected20141117 or newer StatusOpen TT / JIRAID2816 How to IdentifyAfter upgrading to 2015 two sets of services exist. Services.msc lists: GFI Archiver Core Service GFI Archiver IMA...

• Tool: RemoveXOwner ( ONLY)

  Answer DESCRIPTIONThe purpose of this tool is to read each exported e-mail and remove the X-Owner header information so that they can be placed into the 'Core\Pickup' folder and processed by GFI MailA...

• Tool: MoveFolder ( ONLY)

  Answer DESCRIPTIONIMPORTANT An issue has been found where this tool corrupts certain folder data when the tool is used to move a folder directly into a system folder (that is \Inbox or \Sent Items or ...

• Tool: IndexCompactTool ( ONLY)

  Answer DESCRIPTIONThe purpose of this tool is to compact the indexes and provide improved search performance while reducing the physical size of the index. IMPORTANT This tool / script should be used ...

• Tool: DetectMissingBixFiles ( ONLY)

  Answer DESCRIPTIONThis tool loads all Archive Stores having a file system and lets you detect if there are any bix / bin files missing. In case that the bix files cannot be retrieved from the backup, ...

• The UI indicates that the File Archive Assistant (FAA) licensing has expired on evaluation keys and regular keys if the SMA has expired

  Versions / Builds Affected20150218 StatusOpen TT / JIRAID2971 How to IdentifyThe UI indicates that the FAA license has expired: - when using an evaluation license key (as this has no SMA set) - when u...

• The WebMail Usage report shows an email graph with more than 24 hours when run against 'yesterday'

  Versions / Builds Affected20130510, 20130704, 20130723 StatusResolved Problem SummaryWebMail Usage report shows an email graph with more than 24h hours when run against 'yesterday'. As 'yesterday' rep...

• The splash screen of the previous version of GFI Archiver still shows up after upgrading to a new version

  Answer PROBLEM After upgrading, the previous version's splash screen still shows up. ENVIRONMENT GFI Archiver All supported environments SOLUTION Clear the browser cache.  For instruction on deleting ...

• The Start Date search criteria is not available within the Import Export Tool

  Versions / Builds Affected20131111, 20140616 StatusResolved Problem SummaryThe Start Date search criteria is not available within the Import Export Tool (IET) TT / JIRAID1817 How to IdentifyThe Start ...