Articles

Archiver Section

• Emails Have the Wrong Time Stamp After Being Restored via MailboxRestore (Time Zone Offset)

  Overview When restoring emails via the MailboxRestore tool, they might have a different timestamp compared to the originals. This has been observed when the servers involved (Mail server/Archiver serv...

• Emails in the Archive Show up Blank and with a winmail.dat Attachment (Only)

  Overview Emails in the archive show up blank and with a winmail.dat attachment.   Environment GFI Archiver Mixed Microsoft Exchange versions (for example 2003 and 2007)   Root Cause Journaling is not ...

• Emails Exported to MSG Format While Only Having CDO/MAPI Installed Are Showing Incorrect Characters

  Overview Emails exported to MSG format while only having CDO/MAPI installed are showing incorrect characters. In the initial case behind this known issue, a Czech customer found some inconsistencies w...

• Emails Exported from a Microsoft Exchange Mailbox Using the Import/Export Tool Are Not Shown in the Correct Subfolder

  Overview You have enabled Mailbox Folder Structure Retrieval in Archiver to synchronize the folder structure of the mailboxes into Archiver. However, this does not seem to affect emails which are expo...

• Emails Containing International Characters Appear Corrupt in Microsoft Outlook or GFI MailArchiver

  Overview Some emails show a garbled message body when viewed in Microsoft Outlook, or in GFI MailArchiver. This problem occurs for emails which use one character set for the message header and a diffe...

• Emails Are Not Indexed Due to 'SQL Server Compact' is Missing or is Incorrectly Installed

  Overview Emails are not indexed because Microsoft SQL Server Compact is missing or is incorrectly installed. ..\MailArchiver\Search\DebugLogs\IndexJob.log lists the following errors: 2012-05-28,09:45:...

• Emails Are Not Archived Fast Enough Due to a High Number of Groups Configured Under 'Archive Restrictions'

  Overview Consider the following symptoms: A backlog of emails is building up in the journal mailbox. GFI Archiver is downloading and archiving emails normally, but not fast enough. You have a high amo...

• Emails Are Found Only When Searching Against 'All Users' in GFI Archiver

  Overview When searching for emails in any way that filters the results by email ownership, zero emails are returned. This includes any search which is performed by a user who does not have Full Access...

• Email Responsiveness Report in Environments Without proxyAddresses (e.g. Microsoft 365 without DirSync) Is Blank

  Overview Email Responsiveness Report in environments without proxyAddresses (e.g. Microsoft 365 without DirSync) is blank. Please note that Microsoft 365 was previously called Microsoft Office 365. Th...

• Emails Are Assigned to the Wrong User or Not Being Archived When the Same Email Address Is Assigned to Multiple Users in Active Directory

  Overview The same email address is configured for multiple users in Active Directory: User 1: John Smith / js@domain.com User 2: John Smith ADMIN / js@domain.com This is not a regular situation, but a...