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Archiver Section

• Error: '0x8004050a occurred while rendering message <message id> for download for user <user E-mail>' when downloading certain emails from the journal mailbox via IMAP4

  Answer PROBLEMCertain emails fail to download from the journal mailbox and are not archived. The Windows event log lists: Event Type: Error Event Source: IMAP4SVC   Event Category: None Event ID: 1023...

• Error: '0x80040154' in any log files ( ONLY)

  AnswerWhen you see an error 0x80040154, this represents 'Class not registered'. This indicates that whichever DLL is being called upon to carry out a function is not registered within the registry. Th...

• Error: '0137 Too many words retrieved in index' when searching using a date criteria and archive stores with a high number of emails (larger than 256k)

  Versions / Builds Affected20131111 StatusResolved Problem SummaryError: '0137 Too many words retrieved in index' when searching using a date criteria and archive stores with a high number of emails (l...

• Error: '-2147221164' when installing, upgrading or uninstalling GFI Archiver ( ONLY)

  Answer PROBLEMInstallation / upgrade / uninstall of GFI Archiver fails and the process is rolling back. The installation log (%temp%\marc*.log) lists the following error right before the rollback is t...

• Error: "(FB) RptEmailStorage() - arithmetic exception, numeric overflow, or string truncation" When Generating a Storage Use Report

  Overview This article provides the solution to an issue you may encounter when generating a Storage Use report which fails with the following error being logged in ..\Store\Debuglogs\EmailMessageProvi...

• Error: "(FB) GetBulkDetailedMessages() - An entry with the same key already exists.)" When the Outlook Connector Tries to Sync

  Overview This article provides the steps to identify and solve an issue you may encounter when the Outlook Connector fails to synchronize. Error: (FB) GetBulkDetailedMessages() - An entry with the sam...

• Error: "Your account does not have a valid email address associated with it. Please contact your system administrator." When Generating a Report in GFI Archiver

  Overview This article provides a solution to an issue you may encounter when generating a report within the GFI Archiver MailInsights tab. The following error is received: Error: Your account does not...

• Emails Have the Wrong Time Stamp After Being Restored via MailboxRestore (Time Zone Offset)

  Overview When restoring emails via the MailboxRestore tool, they might have a different timestamp compared to the originals. This has been observed when the servers involved (Mail server/Archiver serv...

• Emails in the Archive Show up Blank and with a winmail.dat Attachment (Only)

  Overview Emails in the archive show up blank and with a winmail.dat attachment.   Environment GFI Archiver Mixed Microsoft Exchange versions (for example 2003 and 2007)   Root Cause Journaling is not ...

• Emails Exported to MSG Format While Only Having CDO/MAPI Installed Are Showing Incorrect Characters

  Overview Emails exported to MSG format while only having CDO/MAPI installed are showing incorrect characters. In the initial case behind this known issue, a Czech customer found some inconsistencies w...