Articles

Archiver Section

• Error: 'Could not connect to server' when attempting to add a new Microsoft SQL Server Archive Store

  Answer PROBLEM When trying to add a new Microsoft SQL Server Archive Store using the Archive Store wizard, the following error message is returned: 'Could not connect to server' ENVIRONMENT Archiver M...

• Error: "Client found response content type of ' ', but expected 'text/xml'. The request failed with an empty response" When Editing a Journal Mailbox Using the EWS Protocol

  Overview This article provides the solution to an issue you may encounter when you are trying to add or edit a journal mailbox using the EWS protocol. Information When going through the Mail Servers t...

• Error: 'Cannot insert duplicate key row in object 'dbo.arc_users' with unique index 'IX_arc_users_hash_unique' when running MAUpdateUsers and the arc_users table contains 2 rows for the same user, but different domain names

  Versions / Builds Affected20131111, 20140616 StatusResolved Problem SummaryError: 'Cannot insert duplicate key row in object 'dbo.arc_users' with unique index 'IX_arc_users_hash_unique' when running M...

• Error: 'Cannot retrieve the folder structure' when the Outlook Connector synchronizes email headers

  Answer PROBLEMWhen the GFI Archiver Outlook Connector synchronizes header data of a mailbox the process fails with the error:   Cannot retrieve the folder structure The debug log logmartransport.csv r...

• Error: "Failed to authenticate: AuthenticationFailed." When Loading the Archiver Web Page

  Overview This article provides a list of things to check when you are loading the Archiver web page, and the connection to Microsoft Active Directory fails. Information When trying to load the Archive...

• Error: "ASPNET Server Error. Full page exception!" When Accessing the Web Interface

  Overview This article provides solutions to an issue you may encounter when accessing the web interface. Information When accessing the GFI Archiver web interface, you get this error message: Error: A...

• Error: "Archiver UI framework did not find the requested page." When Loading the Web Page After Upgrading from an Older Version

  Overview This article provides the solution to an issue you may encounter when clicking the (previously) bookmarked link to load the GFI Archiver web page after upgrading from an older version. Inform...

• Error: 'An unknown error occurred, error code: 0x80040605' When Trying to Add a Mailbox to the Outlook Connector

  Overview This article describes the error and its resolution, which occurs when trying to add a mailbox via the Outlook Connector, and the following error is shown: An unknown error occurred, error co...

• Error: "An unknown error occurred while processing the message" When Displaying a Message via the Outlook Connector

  Overview This article provides the solution to an issue you may encounter when displaying a message using the Outlook Connector.  Information When opening a message in the Outlook Connector, the follo...

• Error: "An error occurred while communicating with the GFI Archiver server." When the GFI Archiver Archive Assistant Cannot Connect to the WFC Service

  Overview This article provides the steps to enable the WFC Activation Component necessary for the Archive Assistant to communicate appropriately with the server.   Information When loading the GFI Arc...