Articles

Archiver Section

• Error: "An unknown error occurred while processing the message" When Displaying a Message via the Outlook Connector

  Overview This article provides the solution to an issue you may encounter when displaying a message using the Outlook Connector.  Information When opening a message in the Outlook Connector, the follo...

• Error: "An error occurred while communicating with the GFI Archiver server." When the GFI Archiver Archive Assistant Cannot Connect to the WFC Service

  Overview This article provides the steps to enable the WFC Activation Component necessary for the Archive Assistant to communicate appropriately with the server.   Information When loading the GFI Arc...

• Error: "Access to path ..\ASPNET\UI\profiles\<username> is denied" When Loading GFI Archiver's Web Interface

  Overview This article provides the resolution to an issue where you are unable to log in to GFI Archiver's web interface, and the following error message is displayed: Server Error in '/Archiver' Appl...

• Error: "A large number of emails have a date that does not match any of the date ranges covered by the databases configured." When Importing Emails

  Overview This article provides the steps to process emails for which the import process was paused due to a discrepancy in the date ranges configured in the GFI MailArchiver Import Configuration.   In...

• Error: 'A connection attempt failed because the connected party did not properly respond...' when adding an IMAP data source

  Answer PROBLEM When trying to add an IMAP based data source (journal mailbox) under Configuration > Mail Server to Archive the following error is shown: Failed during: Testing connection Details: Coul...

• Error: "400 Bad Request: IIS is not configured to accept requests with just the simple DNS name." When Accessing the GFI Archiver User Interface

  Overview This article provides the solution to fix an error message you may encounter when accessing the GFI Archiver UI.   Information The following error message is displayed when attempting to logi...

• Error: "2738: Could not access VBScript run time for custom action." When Installing Archiver

  Overview This article provides the steps to re-register Windows' VBScript (Visual Basic Script) engine when the installation of Archiver fails with an error message: Error 2738: "Could not access VBSc...

• Error: '<Service> Test Failed: There was no endpoint listening at net.pipe://localhost/<Service>/<Module> that could accept the message' when accessing the web interface due to a service not running

  Answer PROBLEM When trying to load the GFI Archiver web interface, an error similar to below is displayed: Failed to initialize or Failed to Authenticate And when clicking on More Information:   <Serv...

• Error: "1923.Service GFI Archiver VSS Writer Service (MARVSS) could not be installed." When Installing or Upgrading GFI Archiver

  Overview This article provides the steps to uninstall GFI Archiver properly and delete all services from the system when you encounter errors after a failed installation or upgrade of GFI Archiver.   ...

• Error: '1920 Service GFI Archiver Import Service (MARMAIS) failed to start. Verify that you have sufficient privileges to start system services' when installation or upgrade has failed

  Answer PROBLEMThe installation or upgrade of GFI Archiver fails and performs a rollback. Error in the marc*_x64.log or marc*_x86.log located in the %temp% directory after a failed installation: Error ...