Articles

Archiver Section

• Error: 'StartIndex cannot be less than zero' When Generating an Email Responsiveness MailInsights Report

  Overview When attempting to generate an Email Responsiveness MailInsights report, the operation fails with an error referring to: StartIndex cannot be less than zero The debug logs ..\Core\DebugLogs\M...

• Error: 'STORE RDB$PROCEDURE_PARAMETERS failed' When Upgrading the Schema of an Old Firebird Based Archive Store

  Overview This article describes the issue and its resolution, which occurs when upgrading the schema of an old Firebird based Archive Store and the schema upgrade fails with the exact logging as shown...

• Error: 'SMTP: Notifications are failing to be sent (large emails)' Is Shown in the Home Tab

  Overview This article describes the error and its resolution, which occurs when you navigate to Home > Status Overview > Services, and it shows the following error: SMTP: Notifications are failing to ...

• Error: 'Search Test Failed: Requested Service not found' When Loading the Archiver Web Interface

  Overview The following error occurs when loading the Archiver web interface: Failed to initialize Search Test Failed: Requested Service not found The debug log file ..\Search\DebugLogs\AttendantServic...

• Error: 'The DateTime represented by the string is not supported in calendar System.Globalization.GregorianCalendar' When Performing an Advanced Search Within GFI Archiver

  Overview This article describes the issue and its resolution, which occurs when performing an advanced search using the Sent Date or Received Date criteria. An ASPNET error with the following details ...

• Error: 'Request for principal permission failed' When Trying to Add an Archive Store or Journal Mailbox

  Overview This article describes the issue and its resolution when trying to add an archive store or a journal mailbox in the User Interface; you may see the following error: Request for principal perm...

• Error: 'Search Index File Location specified is invalid' While Going Through the Archive Store Wizard

  Overview This article describes the error and its resolution, which occurs when you are adding/editing an archive store and trying to specify/edit the index path, and the following error message is di...

• Error: 'R6025 - pure virtual function call' When Opening Outlook with the GFI Archiver Outlook Connector Installed

  Overview This article describes the error and its resolution, which occurs when starting Microsoft Outlook, and it crashes showing the following error: Microsoft Visual C++ Runtime Library Runtime Err...

• Error: 'No Mailboxes found to Synchronize' When Configuring Mailbox Folder Structure Retrieval

  Overview This article describes the error and its resolution, which occurs when configuring the GFI Archiver Mailbox Folder Structure Retrieval, and you might encounter the following error message: No...

• Error: 'No mailboxes found associated with mailbox provided' When Trying to Enable the Mailbox Folder Structure Retrieval Feature

  Overview This article describes the error and its resolution, which occurs when trying to enable the Mailbox Folder Structure Retrieval feature: No mailboxes found associated with mailbox provided The...