Articles

Archiver Section

• Error: 'The process was terminated due to an unhandled exception' when Core service stops unexpectedly ( ONLY)

  Answer PROBLEMThe Archiver Core service stops unexpectedly. Application event logs shows error: Log Name: Application Source: .NET Runtime Event ID: 1026 Task Category: None Level: Error Keywords: Cla...

• Error: 'The process cannot access the file '..\MAIS\Queue\123.envelope' because it is being used by another process' when importing emails

  Versions / Builds AffectedAny 2013 and 2012 StatusResolved Problem SummaryMARC sends email notifications to the admin with the mentioned error message although here is no AV or other 3rd party blockin...

• Error: 'The operation failed. An object could not be found.' when soft-deleting an email with the Outlook Connector

  Versions / Builds Affected2015 (and potentially 2014 and 2015SR1) StatusOpen TT / JIRAID2954 How to IdentifyWhen soft-deleting an email via the Outlook Connector the following error is shown and the e...

• Error: 'The older version of GFI MailArchiver 2013 Outlook Connector cannot be removed'

  Overview This article describes the issue and its resolution when trying to install the GFI Archiver Outlook Connector; the following error is shown: The older version of GFI MailArchiver 2013 Outlook...

• Error: 'The number of WaitHandles must be less than or equal to 64' When Creating a VSS Based Backup

  Overview This article describes the error and its resolution, which occurs when creating a VSS based backup: Error: 'The number of WaitHandles must be less than or equal to 64'. A VSS based backup (e....

• Errors When Binary Folders Cannot Be Accessed on Their Network Share or UNC Path

  Overview This article describes the error and its resolution, which occurs when Archiver is configured to store binary folders on a network share (UNC path), and the network share becomes unavailable....

• Error: 'The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2229' When Upgrading the Outlook Connector

  Overview This article describes the error and its resolution, which occurs when you are trying to upgrade the Outlook Connector from build 20120928 when it was previously installed in a language other...

• Error: 'The IMAP server did not confirm support for the IMAP4rev1 protocol among its capabilities'

  Overview This article describes the issue and its resolution, which occurs when adding an IMAP data source and running MARC on a system locale like tr-TR (Turkish): Error: 'The IMAP server did not con...

• Errors While Indexing Certain Emails with Attachments

  Overview This article describes the errors and their resolution which occur when certain attachments of emails fail to get indexed. The following errors are logged in: ..\\FailedAttachments.txt and .....

• Error: 'The EXECUTE permission was denied on the object 'RemoveAuditMarcData', database 'MArcAudit', schema 'dbo'.' When GFI Mailarchiver Is Trying to Create a New Archive Store but the Audit Database Is Not Accessible

  NOTE TO GFI TECHNICAL SUPPORT PERSONNEL Code changes introduced in GFI MailArchiver 2014 build 20140616 should avoid the error The EXECUTE permission was denied on the object 'RemoveAuditMarcData', da...