Articles

Archiver Section

• High Memory Usage of marc.search.exe When Full Access User Installs the WinRT App

  Overview This article describes the issue and its resolution when high memory usage of marc.search.exe can be caused if a Full Access user installs the WinRT App. 1. A user who has access to all email...

• Guidelines for large Archiver installations

  AnswerThese changes decrease the number of emails GFI Archiver requests from Exchange while increasing the amount of time that Exchange has to process them. This prevents an issue in larger installati...

• Groups Are Showing '[GUID] (deleted)' in the Web Interface

  Overview This article describes the issue and its resolution, which occurs when groups show as [GUID] (deleted) in the web interface after the services run for a while. After restarting the services g...

• GFI Mailarchiver Is Creating Emails with Blank From: Headers That Cannot Be Delievered via SMTP

  Overview This article describes the issue and its resolution, which occurs if a user logs into the web page which has a blank mail-attribute in AD (no email address in AD) and requests a MailInsights ...

• GFI File Archive Assistant Leaves Windows Without UI (Shell)

  Overview This article describes the issue and its resolution, which occurs when upgrading the File Archive Assistant (FAA) it can leave Windows without UI (shell). Users might not know how to recover ...

• GFI Archiver | How to set the Outlook Connector to display multiple archive mailboxes

  AnswerPlease follow the steps below depending on the version of Outlook you are running: Microsoft Outlook 2010/2013/2016 From Outlook, click the File tab Click Account Settings Select the Data Files ...

• GFI Archiver | Script: RemoveEmptyFolderStructure

  Answer DESCRIPTION This bundle contains scripts which help to remove the folder structure for specific user or all users as well as removing a specific or all empty folders. Remove_Folder_Structure.sq...

• Archiver Search Returns Zero or Incorrect Results

  Overview This article describes the issue and its resolution, which occurs when a search returns zero or incorrect results. Environment Archiver All supported environments Root Cause Indexing issues c...

• Archiver Not Listed as a Storage Type Under Outlook's Data File Management

  Overview This article describes the issue and its resolution, which occurs after successfully installing the Outlook Connector it is not possible to add the mailbox to Outlook as Data File Management ...

• GFI Archiver Mailbox Restore not working on a x64 platform

  Answer PROBLEM GFI Archiver Mailbox Restore does not work on a x64 platform when Microsoft Exchange 2013 and GFI Archiver are running on separate machines.  ENVIRONMENT GFI Archiver Microsoft Exchange...