Articles

Archiver Section

• Error: '1920 Service GFI Archiver Import Service (MARMAIS) failed to start. Verify that you have sufficient privileges to start system services' when installation or upgrade has failed

  Answer PROBLEMThe installation or upgrade of GFI Archiver fails and performs a rollback. Error in the marc*_x64.log or marc*_x86.log located in the %temp% directory after a failed installation: Error ...

• Error: "1714 the older version of Archiver can not be removed." When Uninstalling or Upgrading

  Overview This article provides the steps to remove the key for the Archiver installation when you are unable to uninstall or upgrade Archiver and get the following error: Error 1714 The older version ...

• Error: "1312 Cannot create the directory C:\Program Files\GFI\Archiver\Core\Queue. A file with this name already exists." When Installing or Upgrading GFI Archiver

  Overview This article provides the steps to properly uninstall GFI Archiver to fix an issue you may encounter when the installation or upgrade of GFI Archiver fails and performs a rollback. An error i...

• Error: '0x8004050a occurred while rendering message <message id> for download for user <user E-mail>' when downloading certain emails from the journal mailbox via IMAP4

  Answer PROBLEMCertain emails fail to download from the journal mailbox and are not archived. The Windows event log lists: Event Type: Error Event Source: IMAP4SVC   Event Category: None Event ID: 1023...

• Error: '0x80040154' in any log files ( ONLY)

  AnswerWhen you see an error 0x80040154, this represents 'Class not registered'. This indicates that whichever DLL is being called upon to carry out a function is not registered within the registry. Th...

• Error: '0137 Too many words retrieved in index' when searching using a date criteria and archive stores with a high number of emails (larger than 256k)

  Versions / Builds Affected20131111 StatusResolved Problem SummaryError: '0137 Too many words retrieved in index' when searching using a date criteria and archive stores with a high number of emails (l...

• Error: '-2147221164' when installing, upgrading or uninstalling GFI Archiver ( ONLY)

  Answer PROBLEMInstallation / upgrade / uninstall of GFI Archiver fails and the process is rolling back. The installation log (%temp%\marc*.log) lists the following error right before the rollback is t...

• Error: "(FB) RptEmailStorage() - arithmetic exception, numeric overflow, or string truncation" When Generating a Storage Use Report

  Overview This article provides the solution to an issue you may encounter when generating a Storage Use report which fails with the following error being logged in ..\Store\Debuglogs\EmailMessageProvi...

• Error: "(FB) GetBulkDetailedMessages() - An entry with the same key already exists.)" When the Outlook Connector Tries to Sync

  Overview This article provides the steps to identify and solve an issue you may encounter when the Outlook Connector fails to synchronize. Error: (FB) GetBulkDetailedMessages() - An entry with the sam...

• Error: "Your account does not have a valid email address associated with it. Please contact your system administrator." When Generating a Report in GFI Archiver

  Overview This article provides a solution to an issue you may encounter when generating a report within the GFI Archiver MailInsights tab. The following error is received: Error: Your account does not...