Articles

Archiver Section

• Certificate Error When Opening GFI MailArchiver

  Overview Users experience a certificate error when opening GFI MailArchiver. Environment GFI MailArchiver All Supported Environments Root Cause Internet Explorer is looking for certificates from the i...

• User Interface Security Test Failing: 'The custom error module does not recognize this error'

  Overview The GFI MailArchiver 2011 website resides in Internet Information Services (IIS) 7, and it hangs on the security test when accessing the User Interface on a remote machine. The following erro...

• Archive Store Not Displaying in the Dashboard View

  Overview One or more archive stores is not being displayed in the MailArchiver console's Dashboard view. Environment MailArchiver 2011 Root Cause The MailArchiver configuration file was not updated wh...

• Arabic Text Mirrored in the MailArchiver Mobile User Interface on Android

  Overview All text appears mirrored in all web browsers on Android phones when using the GFI MailArchiver 2011 R2 Mobile User Interface with Arabic localization. Environment GFI MailArchiver Android Op...

• Setting Permissions for Importing Emails from Microsoft Exchange 2010 or 2013

  Overview If you are not using Mailbox Folder Structure Retrieval, for GFI Archiver to import items from Microsoft Exchange 2010 and 2013, specific permissions are required. If you are using Mailbox Fo...

• There Is No Horizontal Scroll Bar in GFI Archiver

  Overview This article answers the question: why is there no horizontal scroll bar in GFI Archiver?   Root Cause The minimum resolution supported by the web interface is 1024x768. For lesser resolution...

• Unable to View Emails for All Users in Archiver

  Overview This article answers the query: Why can't I see all user emails in Archiver? Information When Archiver is installed for the first time, the Administrators (by default) do not see all users' e...

• Some Items Are Not Importing into GFI Archiver When Using Import Export Tool

  Overview This article explains why some messages are 'skipped' when importing items into GFI Archiver using the Import Export Tool.   Information While importing items, the tool might show certain ite...

• Archived Emails Are Missing When Viewing Through IMAP Server

  Overview This article answers the query: Why are messages missing when viewing an archived mailbox via IMAP (Internet Message Access Protocol) server?   Information Refer below for a greater understan...

• Emails Not Deleting Instantly After Running Retroactive Retention

  Overview This article answers the query: Why are emails not deleted instantly after running Retroactive Retention?   Information The Retroactive Retention job does not instantly delete emails. It eval...