Articles

Archiver Section

• IMAP server maxing out WCF sessions if IMAP is set to specific interface and IP address changes

  Versions / Builds Affected20131111, 20140616 StatusResolved Problem SummaryIMAP server maxing out WCF sessions if IMAP is set to specific interface and IP address changes TT / JIRAID2383 How to Identi...

• IMAP Connection to Journal Mailbox Fails

  Overview This article describes the error and its resolution, which occurs when the configuration of Mail Servers to Archive settings' fails with one of the following errors: 'IMAP protocol error' 'So...

• IIS SMTP Folder Structure and how SMTP service works ( ONLY)

  Answer The message store of the SMTP service is created when you install the service on IIS. SMTP utilizes this directory structure to process mail. The folders created in the \Inetpub\Mailroot\ direc...

• How to view the full user interface when using GFI Archiver from a mobile phone or a device with a small screen

  Answer When using a mobile phone or a device with a small screen, only the GFI Archiver search function is available by default. To switch to the full interface, change the URL you use when accessing ...

• How to view archived messages using message ID and connection ID ( ONLY)

  AnswerWhen a specific message is causing a process to fail, the MessageID and connectionID from the debug log files can be used to confirm whether the email exists or to ask the customer to download t...

• Viewing Microsoft Exchange Journaling Settings Created Through GFI Archiver

  Overview This article provides information to view Microsoft Exchange Journaling settings created through GFI Archiver. Information When Microsoft Exchange Journaling is enabled through the GFI Archiv...

• How to upgrade the Archiver database schema

  Answer Archive Store currently attached to ArchiverEditing An Existing Archive Store From the Archiver web interface, select Configuration tab > Archive Stores Select an existing Archive Store and cli...

• How to upgrade a previous version of the GFI MailArchiver database to be used by Mailbox Folder Structure Retrieval

  AnswerApplies to: GFI MailArchiver 2012 GFI MailArchiver 2011 GFI MailArchiver 6 In order to upgrade a GFI MailArchiver Store to be used by the Mailbox Folder Structure Retrieval, you will need to use...

• Speed up the Loading of GFI Archiver Web Interface

  Overview The GFI Archiver web interface is a web application running under Microsoft Internet Information Services (IIS). Such applications typically have a lifetime and are unloaded when not being us...

• Setting the Default Language for End Users in GFI Archiver

  Overview When a new user logs into the GFI Archiver web interface for the first time, the language the user interface is displayed in defaults to the installation language. This article describes the ...