Articles

Archiver Section

• Not receiving emails sent by Archiver

  Answer PROBLEM Not receiving email notifications from Archiver Not receiving emails when selecting Restore Email through the Archiver web interface Not receiving emails when selecting Restore to the f...

• Not finding deleted users when using the Import Export Tool to export from GFI Archiver

  Versions / Builds Affected20141117 StatusResolved TT / JIRAID2851 How to IdentifyThe Import Export Tool (IET) fails to find/filter mailboxes/users within GFI Archiver which have been deleted from AD (...

• Emails Not Showing in the Outlook Connector If the Mailbox Contains More Than 100000 Emails

  Overview This article addresses an issue where, upon synchronizing a large mailbox with over 100,000 emails and using a large day span within the Outlook Connector, not all emails are shown in the Out...

• Unable to Open MSG Files Created by GFI Archiver

  Overview This article describes the issue and its resolution when you are unable to open any MSG file that GFI Archiver has created (for example using the Download as Email (MSG) button in the Archive...

• marc.store.exe allocates all available memory and crashes when reading the folder structure for a user from the archive stores

  Versions / Builds Affected20141117, 20150218 StatusOpen TT / JIRAID2976 How to IdentifyThe customer might report the following generic symptoms: - marc.store.exe (the Store service) is using up all av...

• Marc.search.exe crashes due to high amount of failed messages

  Versions / Builds Affected20131111 StatusResolved Problem SummaryMarc.search.exe crashes due to high amount of failed messages TT / JIRAID1857 How to IdentifyIMPORTANT: CRASHES CAN OCCUR FOR DIFFERENT...

• marc.search.exe allocating all available RAM when indexing certain attachments (virus)

  Versions / Builds Affected20131111, 20140616 StatusResolved Problem Summarymarc.search.exe allocating all available RAM when indexing certain attachments (virus) TT / JIRAID1989 How to IdentifyCertain...

• marc.imap.exe crashes when an IMAP client requests an email with a blank body

  Versions / Builds Affected20141117 StatusResolved TT / JIRAID2857 How to IdentifyCustomer would report: 1. MARC's IMAP server (resp. marc.imap.exe) crashing Flow of issue: 1. A specific email is archi...

• marc.imap.exe crashes when an IMAP client requests a certain email from it

  Versions / Builds Affected20140616 StatusResolved Problem Summarymarc.imap.exe crashes when an IMAP client requests a certain email from it TT / JIRAID2674 How to IdentifyCustomer would report: 1. MAR...

• MARC can identify the wrong user in a multi domain environment

  Versions / Builds AffectedAny StatusOpen Problem SummaryMARC can identify the wrong user in a multi domain environment TT / JIRAID1979 How to IdentifyThe customer has a multi domain forest with a few ...