Articles

Archiver Section

• Unable to Open MSG Files Created by GFI Archiver

  Overview This article describes the issue and its resolution when you are unable to open any MSG file that GFI Archiver has created (for example using the Download as Email (MSG) button in the Archive...

• marc.store.exe allocates all available memory and crashes when reading the folder structure for a user from the archive stores

  Versions / Builds Affected20141117, 20150218 StatusOpen TT / JIRAID2976 How to IdentifyThe customer might report the following generic symptoms: - marc.store.exe (the Store service) is using up all av...

• Marc.search.exe crashes due to high amount of failed messages

  Versions / Builds Affected20131111 StatusResolved Problem SummaryMarc.search.exe crashes due to high amount of failed messages TT / JIRAID1857 How to IdentifyIMPORTANT: CRASHES CAN OCCUR FOR DIFFERENT...

• marc.search.exe allocating all available RAM when indexing certain attachments (virus)

  Versions / Builds Affected20131111, 20140616 StatusResolved Problem Summarymarc.search.exe allocating all available RAM when indexing certain attachments (virus) TT / JIRAID1989 How to IdentifyCertain...

• marc.imap.exe crashes when an IMAP client requests an email with a blank body

  Versions / Builds Affected20141117 StatusResolved TT / JIRAID2857 How to IdentifyCustomer would report: 1. MARC's IMAP server (resp. marc.imap.exe) crashing Flow of issue: 1. A specific email is archi...

• marc.imap.exe crashes when an IMAP client requests a certain email from it

  Versions / Builds Affected20140616 StatusResolved Problem Summarymarc.imap.exe crashes when an IMAP client requests a certain email from it TT / JIRAID2674 How to IdentifyCustomer would report: 1. MAR...

• MARC can identify the wrong user in a multi domain environment

  Versions / Builds AffectedAny StatusOpen Problem SummaryMARC can identify the wrong user in a multi domain environment TT / JIRAID1979 How to IdentifyThe customer has a multi domain forest with a few ...

• Error: "Your server administrator has limited the number of items you can open simultaneously" When Manually Archiving a Large Amount of Emails in One Batch with the GFI Archiver Archive Assistant

  Overview When trying to manually archive a high amount of emails, e.g., more than 250, at once via the GFI Archiver Archive Assistant, the emails are not archived. The Archive Assistant's Outlook.Addo...

• MailInsights search generators fail when Archive Stores out of date range are in merging state

  Versions / Builds Affected20130704, 20130723 StatusResolved Problem SummaryMailInsights search generators fail when Archive Stores out of date range are in merging state TT / JIRAID1492 How to Identif...

• MailInsights reports may produce inconsistent results on emails whose group address cannot be expanded

  Answer PROBLEMGFI Archiver MailInsights reports may produce inconsistent results on emails whose group address cannot be expanded. ENVIRONMENT GFI Archiver All supported environments SOLUTIONThis is b...