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Articles

  • GFI Archiver AI: Migrating from EWS to Microsoft Graph

    Purpose: Move Exchange Online journal archiving to Microsoft Graph without moving historical archive data. Applies to GFI Archiver 15.14 and later. Microsoft retires Exchange Web Services (EWS) in Exc...

  • Preparing Journal Mailbox in Microsoft® Exchange Server

    Overview This article is useful when creating a journal mailbox or troubleshooting mailboxes not functioning as required. This will include the following: Choosing a Journal Method. Enabling Journal f...

  • Preparing the Journal Mailbox for Kerio Connect

    Overview Incoming and outgoing emails can be automatically routed to a journal mailbox within Kerio Connect. GFI Archiver connects to this journal mailbox and downloads the emails automatically. This ...

  • Preparing the Journal Mailbox for Google Workspace

    Overview Incoming and outgoing emails can be automatically routed to a journal mailbox within Google Workspace (formerly G Suite). Archiver connects to this journal mailbox and downloads the emails au...

  • Configuring a Journaling Mailbox

    Overview When archiving from a mail server, Archiver needs to connect to a journaling mailbox to retrieve items. This article describes how to create a new journaling mailbox from within the Archiver ...

  • Viewing Configured Mail Servers

    Overview This article guides users through the process of viewing the configured mail servers, allowing end users to view where mail is being pulled from mail servers or add a new mail server to the c...

  • Slow Downloading From Journal Mailbox When EWSProvider Safe Mode is Triggered

    Overview You may experience slow downloading from the journal mailbox when EWSProvider Safe Mode is triggered due to exceeding file thresholds in the Core\Pickup or Core\Queue folders. This article sh...

  • Archiving from Multiple Microsoft Exchange Servers

    Overview This article describes the process to archive emails from multiple Microsoft Exchange Servers using either a single journal mailbox or multiple journal mailboxes for each server. Diagnosis   ...

  • Archiver not archiving emails

    Overview If you see that user emails are not archiving, emails are stuck in the Microsoft Exchange journal mailbox or the Archive Store summary shows that emails or files have not been archiving then ...

  • Configuring EWS OAuth Authentication with GFI Archiver

    Overview This article details the best practices for configuring Exchange Web Services (EWS) OAuth support with GFI Archiver. Microsoft 365 has discontinued the Basic Authentication support for EWS an...