Overview
When attempting to connect GFI Archiver to an Office 365 journaling mailbox, you may encounter an error message indicating a failure in the autodiscovery process. This issue can arise due to various configuration problems, such as incorrect language settings, EWS OAuth misconfiguration, or TLS/SSL issues. This article outlines the steps to troubleshoot and resolve such connectivity issues.
Information
To resolve connectivity issues with the Office 365 journaling mailbox in GFI Archiver, follow these steps:
- Verify Language Settings: Ensure that the folder names in the Mail Servers to Archive configuration match the language of the installed GFI Archiver.
- Check EWS OAuth Configuration: Configure EWS OAuth Authentication correctly by following the step-by-step guide in the knowledge base. Ensure the "allowPublicClient" setting in the Azure application manifest is set to true.
- Disable MFA: If Multi-Factor Authentication (MFA) is enabled for the journaling mailbox, disable it, as GFI Archiver does not support MFA for journaling mailboxes.
- Manual Configuration: Bypass the autodiscovery process by manually entering the EWS URL (
https://outlook.office365.com/EWS/Exchange.asmx) in the configuration settings. - TLS/SSL Configuration: Ensure the server uses strong TLS protocols. Add registry keys to enforce strong cryptography if necessary.
- Test Autodiscovery Service: Use the Microsoft Exchange connectivity test tool to verify the autodiscovery service's functionality.
If these steps do not resolve the issue, consider checking for any licensing issues on the Microsoft side, as this was the root cause in a similar case.
Frequently Asked Questions
- What should I do if the autodiscovery process fails in GFI Archiver?
- Follow the troubleshooting steps outlined in the article, including verifying language settings, checking EWS OAuth configuration, disabling MFA, manually configuring the EWS URL, and ensuring proper TLS/SSL configuration.
- Can GFI Archiver work with MFA enabled for journaling mailboxes?
- No, GFI Archiver currently does not support Multi-Factor Authentication for journaling mailboxes. You need to disable MFA for proper functionality.
- What if the issue persists after following all troubleshooting steps?
- If the issue persists, consider checking for any licensing issues on the Microsoft side, as this was the root cause in a similar case. Additionally, ensure you are using the latest version of GFI Archiver.
Priyanka Bhotika
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