Overview This guide will walk you through the steps of submitting a new ticket to reach our support in the help center. Solution Support tickets are now created Through GFI Archiver Support Chat - A...
Overview This article describes the process to create an account on the Support Portal in order to submit service requests or get ticket updates. Note: If you are using the Support Portal for the firs...
Overview This article gives instructions for logging into the Support Portal. This will provide access to Support tickets. Access to the Knowledge Base is available whether signed in or not. Solutio...
Overview This article provides steps to use the Forgot my password link in the Support Portal. Prerequisites An account in the Support Portal is required for a password reset. Solution Complete the ...
Overview This article details the process for accessing the Support Portal while logged into the Accounts Portal. Prerequisites Valid login credentials will be needed for both the Support Portal and t...
Overview This article lists the steps for reviewing current tickets under my activities in the Support Portal. Prerequisites Access to the Support Portal Solution In a browser window, navigate to ...
