Fernando Lucas Pérez
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Articles
Recent activity by Fernando Lucas Pérez-
Troubleshooting GFI Archiver Issues: 'Error Processing Email' and '403 Error'
OverviewUsers of GFI Archiver may encounter two main issues. The first is an 'error processing email' alert, which halts the archiving process. This issue often persists even after upgrading to Arc...
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Troubleshooting Journal Mailbox Connection Issues with Gmail/Google Workspace
Overview Customers archiving Gmail mailboxes with GFI Archiver may experience difficulty connecting the Journal Mailbox. Despite verifying user credentials and checking the mail server and port con...
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Troubleshooting marc.search.exe Crashes in MailArchiver V15.5
Overview The customer may experience frequent crashes of the marc.search.exe process in MailArchiver V15.5, occurring every 10-12 minutes without any error messages. This issue typically arises aft...
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Archiver not consuming emails from the journal mailbox on Exchange Online
Overview You are experiencing an issue where Archiver is not archiving emails and you noticed that the journal mailbox is continuously increasing in count; no emails are being processed/consumed fr...
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Resolving Archive Store Inaccessibility due to UNC Paths with Drive Name Prefixes
Overview The customer may experience an issue where their Archive Stores point to an unreachable server after moving their binary files to a new server. They may encounter an error message stating,...
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Setting Up a Shared Mailbox for Archiving with GFI Archiver in Microsoft 365
Overview The customer is experiencing confusion regarding the setup of a shared mailbox for archiving purposes with GFI Archiver in Microsoft 365. The main issue is whether a licensed user mailbox ...