Stephen White
- Total activity 32
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Activity overview
Latest activity by Stephen White-
Stephen White created an article,
Upgrading License Keys
Overview This article provides information on upgrading your license key to the current version. Diagnosis Upgrading to a major release (for example, from version 10 to 11) usually requires upda...
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Stephen White created an article,
Unable to Renew Your License
Overview Occasionally you will try to renew a license with a reseller and get no response and feel you have been trying to renew licenses for months. This article gives instruction on who to conta...
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Stephen White created an article,
Unable to View Customer's License From Reseller Account in the Accounts Portal
Overview Resellers have the ability to view their customer's information in their Accounts Portal account. This article gives direction to take when the Partner is not able to see their customer's ...
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Stephen White created an article,
Customer Impersonation done by Support Agents
Overview Support agents have access to the Accounts Portal and are able to see customer's account information as well as their license information. Occasionally, depending on the issue, Support wil...
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Stephen White created an article,
Licensing Related Issues
Overview This article provides information on how to handle licensing issues such as expired license keys, license key renewal, and other issues associated with licenses (i.e., renewal notification...
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Stephen White created an article,
Account Information Not Correct in License or Subscription
Overview You may notice information is incorrect when viewing your license key. This would not be account or user data in the Accounts Portal, but this data only seems to show when viewing the lice...
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Stephen White created an article,
Cannot Reset Your Password for the Accounts Portal When Using the Reset Password Link
Overview This article provides instructions on steps to take when you attempt to reset your password using the "forgot password, or need help logging in?" link and receiving the "An error occurred ...
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Stephen White created an article,
Unable to Activate a Product in Unlimited Subscription
Overview This article gives instructions for activating a product license key when using a Unlimited subscription. Diagnosis When logged into the Accounts Portal, whether you are an end user or...
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Stephen White created an article,
Account and License Management
Overview Customers have used the Customer Portal (customers.gfi.com) for many years. Questions have arisen as to which portal to use for which processes when dealing with your account and licenses....
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Stephen White created an article,
Viewing Open Tickets in the Support Portal
Overview This article lists the steps for reviewing current tickets under my activities in the Support Portal. Prerequisites Access to the Support Portal Solution In a browser window, navigate...