Overview

Customers have used the Customer Portal (customers.gfi.com) for many years. Questions have arisen as to which portal to use for which processes when dealing with your account and licenses. This article gives information about the web portals for account and license management.

Diagnosis

The Customer Portal (https;//customers.gfi.com) has been used for many years for customers to manage their accounts and licenses. In 2017 the Accounts Portal (https://accounts.gfi.com) was introduced to replace the Customer Portal. Currently some customers question which portal to use for their account management. 

Solution

Currently the Accounts Portal is the portal that should be used for reviewing and managing your GFI account(s) and your GFI license(s).  The Customer Portal is still available to login and view your information  but in many cases information is not updated here.