Overview

As a customer, you will need to make changes to users in the Accounts Portal as employees come and go and fill different positions over time. This article details the process for changing user credentials while logged into the Accounts Portal.

Prerequisites

Logging in as the account primary user if wishing to change another users credentials

Logging in as yourself to change your own credentials

Solution

For convenience, Accounts Portal offers users a way to change login details by following the steps below. This would be done for a user with access to change their own login details.

1. In a browser window, navigate to https://accounts.gfi.com. This brings up the login screen.
2. Login using your GFI Accounts Portal credentials. 
   Note: The primary user would need to login to complete the following steps if changing other users credentials.  You could login as yourself to change only your credentials. 
3. Go to Account > Users.
   
4. On the right side of the Account users table, select the ellipsis.
5. Click Reset Credentials. This will bring up the Reset Credentials window, which allows administrators to change either their Username or Password.
   
   
6. Edit the following fields:
   
   

   Field	Description
   Username	Type a new email address as username to change it. Leave the existing username if you desire to keep it.
   Password	Type a new password. Secure password should use include a mixture of upper and lower cases, numbers and special characters.
   Confirm password	Retype the same password entered above.

7. Click Save.

Confirmation

Once logged into the GFI Accounts Portal as the Primary user, you will be able to access the account users and edit the login credentials.