After deleting an email via the OC from the Inbox folder the email reappears in the Inbox after the OC syncs the next time (non-English environments)

Author: Luis Fernandes July 13, 2020 13:25

Versions / Builds Affected

20140616, 20141117

Status

Resolved

TT / JIRAID

2817

How to Identify

- The installation is running in a non-English environment - for example in German. The most relevant factor here would probably be that the Exchange mailboxes are to a language other than English. - UMPolling is in use or has been used in the past - The customer demonstrates this behavior: 1. A user deletes an email from his Inbox folder via the Outlook Connector 2. The email disappears and is visible under the Deleted Items folder 3. When the OC syncs again the the next time, the same email reappears under the Inbox folder

Workaround / Fix Details

WORKAROUND Delete the email via the web interface PATCH FOR 20141117 http://ftp.gfisoftware.com/patches/ARC2015/20141117/ARC2015_PATCH_20141216_2817.zip ----- Fixed in GFI Archiver 2015 SR1 build 20150218

Required Actions

Upgrade server and OC to the mentioned version mentioned above or newer

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