Error: '1920 Service GFI Archiver Import Service (MARMAIS) failed to start. Verify that you have sufficient privileges to start system services' when installation or upgrade has failed

Author: Luis Fernandes July 13, 2020 13:22

Answer

PROBLEM

The installation or upgrade of GFI Archiver fails and performs a rollback.

Error in the marc*_x64.log or marc*_x86.log located in the %temp% directory after a failed installation:

Error 1920: Service GFI Archiver Import Service (MARMAIS) failed to start. Verify that you have sufficient privileges to start system services

ENVIRONMENT

GFI Archiver
All supported environments

SOLUTION

Open Start > Run> and type %temp%
Delete the contents of this folder (Windows temporary folder)
Restart the server
Disable or set exclusions for UAC
- http://www.gfi.com/support/products/gfi-archiver/How-to-disable-User-Account-Control-UAC
- http://www.gfi.com/support/products/gfi-archiver/How-to-configure-GFI-products-to-always-run-as-an-Administrator-with-User-Account-Control-UAC-Enabled
Set an Antivirus exclusion for the ../GFI Directory (default locations below)

C:\Program Files\GFI
C:\Program Files (x86)\GFI

CAUSE

Files in the Temp folder are conflicting with the installation of GFI Archiver or UAC and/or Antivirus software is preventing the installation of GFI Archiver.

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