Overview

When accessing the Archiver web interface, you might encounter the following error:

This article provides information about the error's root cause and outlines the steps on how to resolve the error.

Environment

• Archiver

• All supported environments

Root Cause

Archiver might be missing some required components to work properly.

Resolution

1. Verify if the Internet Information Services/IIS Admin service and its dependencies are started/running.

2. Check if the website is started/running:

   1. Go to Start > Administrative Tools > IIS Manager.

   2. Expand the machine node and the Sites option.

   3. Right-click the website that hosts GFI Archiver and select the Restart option.

      Example: Default Web Site

3. On IIS Manager's main interface, expand the machine node, and select the Application Pools option. Ensure that the GFI Archiver Application Pool is running/started.

4. Ensure the GFI Archiver Application Pool is set to ASP.NET v4.0 and Network Service:

   1. Go to IIS Manager > Application Pools.

   2. Go to the GFI Archiver Application Pool and click the Advanced Settings option.

   3. On the Advanced Settings window, go to General > .NET Framework Version and verify if the application pool is using .NET Framework 4.0.

   4. Go to Process Model > Identity to check if the application pool identity is set to the Network Service option.

5. Confirm if all IIS prerequisites listed below are installed:

   • ASP.NET

   • .NET extensibility

   • ISAPI extensions

   • ISAPI filters

   • Windows authentication

6. Verify if ASP.NET has been registered with IIS, and the pages are enabled.

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