Overview
This article describes the issue and its resolution when exporting emails into a PST file using the Import Export tool, you may receive the following error:
Unable to cast COM object of type 'Redemption.RDOPstStoreClass' to interface type 'Redemption.IRDOPstStore'. This operation failed because the QueryInterface call on the COM component for the interface with ID {xxxx} failed due to the following error: Library not registered.
Environment
- GFI MailArchiver 2013 R2 or older
- All supported environment
Root Cause
The redemption.dll file is not registered correctly.
Resolution
- Open the command prompt (elevated) and change directory to:
- 32-bit OS: ..\Program Files\Common Files\GFI\common
- 64-bit OS: ..\Program Files (x86)\Common Files\GFI\common
- Run the following command:
regsvr32 -u redemption.dll - Run the following command:
regsvr32 redemption.dll - Run services.msc on the server.
- Restart all of the GFI MailArchiver services.
Note: This feature requires Microsoft Outlook. For details, please refer to GFI Archiver's Microsoft Outlook or CDO/MAPI requirements.