Overview

This article describes the resolution of the error which occurs when you open the Archiver console. Upon clicking View details the following message is shown:

Failed to load ASPNET (Error code: 404).

Environment

• Archiver
• All supported environments

Root Cause

ASP.Net Framework 4.0 Web Service Extension is not allowed by Internet Information Services (IIS) Manager.

Resolution

NOTE: MailArchiver 6 and earlier use ASP.NET 2.0

For IIS 6

1. Start > Administrative Tools > Internet Information Services (IIS) Manager.
2. Expand the machine node and select Web Service Extensions.
3. On the right-hand pane, right-click ASP.NET v4.0.xxxxx
4. Click the Allow button.

For IIS 7

1. Navigate to Start > Administrative Tools > Internet Information Services (IIS) Manager.
2. Select the local computer node and from the Features View pane launch ISAPI and CGI Restrictions.
3. In the Features View pane, right-click ASP.NET v4.0.xxxxx and select Allow.

Note: More details can be found at Registering ASP.NET with IIS Web Server.