Overview

This article describes the process to increase the timeout value of the GFI Archiver Outlook Connector, if the connection between the GFI Archiver Outlook Connector and the GFI Archiver server is slow. The timeout value can be increased using either of the following methods:

• Modify the GeneralSettings.xml locally on a machine. Use this method if you need to change the timeout value for a single user.
• Modify the timeout value via Group Policy Object (GPO) in Active Directory. This method should be used if the timeout value needs to be increased for a number of users.
  
  

Process

The procedures mentioned above are discussed further below:

Modify the GeneralSettings.xml locally on a machine

1. Ensure that Microsoft Outlook is not running on the computer.
   
   
2. Browse to the following directory:
   • Microsoft Windows Vista or newer: C:\Users\{user}\AppData\Local\GFI\Archiver
   • Microsoft Windows XP: C:\Documents and Settings\{user}\Local Settings\Application Data\GFI\Archiver
     
     
3. Open the GeneralSettings.xml with Notepad.
   
   
4. Change the following value: <TryConnectionTimeout>45000</TryConnectionTimeout>
   NOTE: It is recommended to increase the timeout value.to: <TryConnectionTimeout>240000</TryConnectionTimeout>
   
   
5. Save changes and close the GeneralSettings.xml file.
   
   

Use a Group Policy Object (GPO) in Active Directory

• The Outlook Connector can be deployed and configured in bulk via GPO in Active Directory.
• GFI Archiver contains an Administrative Template (ADM-file) for this purpose.
• It allows setting the timeout value via the setting: GFI Archiver Outlook Connector connection timeout.
  
  Further information can be found at Configuring the GFI Archiver Outlook Connector via GPO.