Answer

PROBLEM

• Not receiving email notifications from Archiver
• Not receiving emails when selecting Restore Email through the Archiver web interface
• Not receiving emails when selecting Restore to the following email address in the Archiver Import Export Tool
• Not receiving MailInsights report emails

The Windows Application Event Logs lists warnings similar to:

ENVIRONMENT

• GFI Archiver
• All supported environments

SOLUTION

1. In GFI Archiver, navigate to Configuration tab and within Overview of current settings, click the General Settings
2. Select Change Settings
3. Review all below settings to ensure fields are set accurately
   1. Administrator email address - Defines the administrator email address where important notifications are sent
   2. SMTP Server  - Defines the SMTP server used by GFI Archiver to send notifications and to restore emails from Archive Store
   3. Port Number - Defines the port number which GFI Archiver will use to communicate with the SMTP server (Default value: 25)
   4. Use SSL - Instructs GFI Archiver to connect and communicate with the SMTP Server using SSL
   5. The SMTP requires authentication - Instructs GFI Archiver to connect to the SMTP server using a username and a password. The username and password fields are automatically displayed if this option is chosen
4. Click Save, then select to Send a test email to confirm that details are correct

If you do not receive test email

1. Using telnet verify an email can be sent from GFI Archiver server to mail server
   • Telnet to Port 25 to Test SMTP Communication
     • Note: Use Administrator email address configured above as both To and From address 
2. If using Microsoft 365, please see How to set up a multifunction device or application to send email using Microsoft 365 or Office 365

CAUSE

Incorrect mail server settings were used in GFI Archiver.