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Some of the MailInsights reports are grayed out and cannot be selected from the MailInsights tab in the web interface

Author: Luis Fernandes July 13, 2020 13:10

Answer

PROBLEM

Some of the MailInsights reports are grayed out and cannot be selected from the MailInsights tab in the web interface.

ENVIRONMENT

GFI Archiver
All supported environments

SOLUTION

Navigate to Configuration > Roles and Permissions
Ensure that the user who is logged into the web interface is granted all of the following permissions:
- View all items
- Generate MailInsights reports (All)
- Generate MailInsights reports (for mailboxes defined in Access Control)

The following default roles contain the required permissions out-of-the-box:

Full Access and Administrator
Full Access
Auditor

Note that the Administrator role does not contain the required permissions out-of-the-box.

CAUSE

The user who is logged into the GFI Archiver web interface have not been granted the required permissions.