The GFI MailArchiver Import Export Tool skips read confirmation emails which have a message class other than IPM.Note

Versions / Builds Affected

20131111

Status

Resolved

Problem Summary

IET skips read confirmation emails which have a message class other than IPM.Note

TT / JIRAID

1834

How to Identify

A customer would report that after using the IET to import emails into MARC some items (esp. some notification emails like read confirmations) are missing in MARC. A regular email has the message class IPM.Note and the IET does process such emails. Some notification emails (e.g. an internal read receipt on Exchange 2003) has a slightly different message class (REPORT.IPM.Note.IPNRN), but note that it does also contain the string IPM.Note. The IET does skip such an items and this is logged in skipfail.log as: SKIP: NotEmailorAppointment REPORT.IPM.Note.IPNRN The IET should process any item which has the string IPM.Note somewhere in its message class. For example: SKIP: NotEmailorAppointment IPM.Task This item was skipped correctly as by design as it does NOT contain IPM.Note in its message class. SKIP: NotEmailorAppointment REPORT.IPM.Note.DR This item was skipped incorrectly as it contains IPM.Note as a substring. --- References to message classes Item Types and Message Classes http://msdn.microsoft.com/en-us/library/office/ff861573.aspx 2.2.2.41 MessageClass http://msdn.microsoft.com/en-us/library/ee200767(v=exchg.80).aspx

Workaround / Fix Details

Fixed in MARC2014 build 20140616 ----- 20131111 http://ftp.gfisoftware.com/patches/MARC2013/20131111/MARC2013_R2_PATCH_20131217_1834.zip

Required Actions

Upgrade to MARC2014 build 20140616 or newer