VSS based online backups fail with references to imapdb.fdb and updatescache.fdb

Versions / Builds Affected

20130704, 20130723

Status

Resolved

Problem Summary

VSS based online backups fail with references to imapdb.fdb and updatescache.fdb

TT / JIRAID

1728

How to Identify

If backing up MailArchiver utilizing Shadow Copy (VSS) the backup job might fail or show warnings/errors similar to: Selected VSS Component has a missing file, or access to the file is denied GFI MailArchiver VSS Writer \State (GFI MailArchiver State) C:\Program Files (x86)\GFI\MailArchiver\Store\Cache\updatescache.fdb Selected VSS Component has a missing file, or access to the file is denied GFI MailArchiver VSS Writer \State (GFI MailArchiver State) C:\Program Files (x86)\GFI\MailArchiver\IMAP\DB\imapdb.fdb The error/warning will differ depending on the backup software used.

Workaround / Fix Details

The reference to updatescache.fdb can be ignored as it is not being used anymore. Stop the GFI MailArchiver IMAP service, backup C:\Program Files (x86)\GFI\MailArchiver\IMAP\Data\DB\imapdb.fdb manually (note that the path in the "How to Identify" section lacks the \Data\ subfolder as it is advertised to VSS incorrectly). ----- Fixed in MARC 2013 R2

Required Actions

Upgrade to MARC 2013 R2 or newer.