Overview
Users receive the following error message when trying to launch the Import/Export Tool:
Could not create GFI.Common.DirectoryListener, GFI.Common.Tracing
Environment
- MailArchiver
- All Supported Environments
Root Cause
This is caused by the Microsoft .NET 4 framework not being installed.
Resolution
Download and install the Microsoft .NET 4 framework and try relaunching the Import/Export Tool.