This article discusses how shared mailboxes are archived within GFI MailArchiver.
Consider the following scenario, where User A has access to a Sales Mailbox such as email@example.com:
User A sends an email on behalf of Sales to a Customer: This email will be archived in User A’s Sent Items.
- The Customer replies from firstname.lastname@example.org to email@example.com: This email will be archived in firstname.lastname@example.org's Inbox.
- User A replies to the email received from the Customer: This email will be archived in email@example.com's Sent Items.
This behavior occurs due to how these emails are sent and received in Microsoft Exchange.