By default, Archiver does not automatically archive emails according to the folder structure in which within the source mailbox. To replicate the folder structure of the original mailboxes, enable the Archiver Folder Structure Retrieval feature.
Important: The Archiver Folder Structure Retrieval feature adds a computational and network access overhead to the archival process and may slow down your system.
For the Mailbox Folder Structure Retrieval feature to work, ensure that the configured user meets the following requirements:
Ensure the Folder Structure Retrieval User has access to the users' mailboxes in the Microsoft Exchange Store. The access is required to retrieve the folder structure. Do not use an existing administrator account. Default deny permissions exist within Exchange, which makes it more challenging to use an admin account compared to a new user account. GFI Archiver can automatically create this account.
These permissions can be configured by Setting Correct Permissions for GFI Archiver Folder Structure Retrieval Use with Microsoft Exchange.
|Logon Rights Assignment
The folder structure retrieval user needs to have login rights on the GFI Archiver machine.
|No roaming user profile
The user configured in the GFI Archiver Mailbox Synchronization configuration cannot use a roaming profile. Roaming profiles can be disabled on the machine via GPO.
|Full Control rights
Ensure that the user configured in the GFI Archiver Mailbox Folder Structure Retrieval configuration has Full Control rights for the GFI Archiver Folder.
|MAPI Client and Collaboration Data Objects [MAPI only]
In case, the GFI Archiver is not available on the same machine as Microsoft Exchange, installation Microsoft Outlook or Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPI/CDO) is required.
|No Read-only Archive Stores
Ensure that Archive Stores are not read-only. GFI Archiver needs to modify the Archive Store when an email is matched and assign it to the correct folder.