Overview
This article provides the steps to fix an issue you may encounter when trying to restore an email in the web interface.
Information
When trying to restore or download an email via the message view within the Archive tab in the web interface the following error is shown:
Email not found Parameter name: value
The debug log ..\ASPNET\UI\DebugLogs\WSSend.log reads:
2013-07-26,08:33:27,417,1,"#00000A44","#00000007","info ","WSSend","Send enveloped email"
2013-07-26,08:33:27,417,1,"#00000A44","#00000007","info ","WSSend","Fill data. Connection:0161ace9-4cfc-4667-9800-fa78ba04fa48, message:-2147458469"
2013-07-26,08:33:27,417,1,"#00000A44","#00000007","info ","WSSend","Send from: user@domain.com"
2013-07-26,08:33:27,417,1,"#00000A44","#00000007","info ","WSSend","Connecting to Store"
2013-07-26,08:33:48,542,1,"#00000A44","#00000007","info ","WSSend","Size: 81920, compressed: False"
2013-07-26,08:33:48,542,1,"#00000A44","#00000007","error ","WSSend","Error: Email not found
;Parameter name: value"
The debug log ..\Store\DebugLogs\EmailMessageGateway.log reads:
2013-07-26,08:33:48,542,1,"#0000B8B0","#00000011","info ","EmailMessageGateway","(FS) GetSourceStream. Source not found. [-2147458469]"
The email binary source is not accessible for GFI Archiver. For example, the the situation can occur when the binary folder is hosted on a UNC path and the password of the user was changed, but not updated within GFI Archiver.
Process
- Open the web interface as an administrator.
- Navigate to Configuration > Archive Stores.
- Open the summary of the Archive Store in which the email in question is stored. Take a note of the configured path to the binary source folder, and make sure that the path is available.
- Close the summary dialog.
- Click the Edit button while the same archive store is highlighted.
Confirmation
Go through the wizard and ensure that it completes successfully.