Overview
This article describes the error and its resolution, which occurs when starting Microsoft Outlook, and it crashes showing the following error:
Microsoft Visual C++ Runtime Library
Runtime Error!
R6025 - pure virtual function call
The Outlook Connector debug log logfirebirdbackend.csv lists a similar error as below:
2013-03-25,15:15:27,185,1,"#0000176c","#0000156c","error ","logfirebirdbackend","MessagesBatchOperationsHelper::InsertMessageHeaders firebird API call failed, error description *** IBPP::SQLException ***
Context: Statement::Execute( INSERT INTO MESSAGES(MARID, PARENTID, DATABASEID, SUBJECT, CREATIONTIME, RECEIVEDDATE, SENTDATE, "Size", PRIORITY, "To", "From", HASATTACHEMENTS, CONVERSATION_TOPIC, CONVERSATION_INDEX) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) )
Message: isc_dsql_execute2 failed
SQL Message : -902
Unsuccessful execution caused by a system error that precludes successful execution of subsequent statements
Engine Code : 335544335
Engine Message :
database file appears corrupt (C:\Users\Username\AppData\Local\GFI\ARCHIVER\974130DA11567784-4B0C7A941F8B747C.FDB)
wrong page type
page 9010 is of wrong type (expected 7, found 5)
internal gds software consistency check (error during savepoint backout (290), file: exe.cpp line: 4034)
Environment
- GFI Archiver
- Outlook Connector
Root Cause
The Outlook Connector's cache database is corrupt.
Resolution
- Ensure that Microsoft Outlook is closed (outlook.exe is not running).
- Open the Outlook Connector's profile folder. For example,
C:\Users\Username\AppData\Local\GFI\Archiver - Delete the FDB file(s) in this folder (they contain the synchronized/cached emails and their header data).
- Start Microsoft Outlook.
- The FDB file will be recreated, and header data and emails will be re-synchronized from the server.