Overview
When attempting to generate an Email Responsiveness MailInsights report, the operation fails with an error referring to:
StartIndex cannot be less than zero
The debug logs ..\Core\DebugLogs\MIGenEmailRes.log show:
2013-04-15,09:26:09,096,1,"#00003D8C","#0000001A","info ","MIGenEmailRes","Info - Getusers> Retrieving all users"
2013-04-15,09:26:09,236,1,"#00003D8C","#0000001A","info ","MIGenEmailRes","Users retrieved [135]"
2013-04-15,09:26:09,252,1,"#00003D8C","#0000001A","error ","MIGenEmailRes","Error: Generating Report StartIndex cannot be less than zero.
;Parameter name: startIndex"
..\Core\DebugLogs\MIRepEmailRes.log
2013-04-15,09:26:09,267,1,"#00003D8C","#0000001A","error ","MIRepEmailRes","Error while generating report: System.ArgumentOutOfRangeException: StartIndex cannot be less than zero.
;Parameter name: startIndex
..\Core\DebugLogs\MIScheduler.log
2013-04-15,09:26:09,330,1,"#00003D8C","#0000001A","error ","MIScheduler","Error: Plug-in returned: StartIndex cannot be less than zero.
;Parameter name: startIndex"
Note: These debug logs were located in ..\Core2\Debuglogs in GFI MailArchiver 2013 or older.
Environment
- GFI Archiver
- All supported environments
Root Cause
An object in Active Directory contains invalid data.
Resolution
- Check user objects in Active Directory for invalid SMTP email addresses (especially in the mail and proxyAddresses attributes).
Note: The proxyAddresses attribute can hold more than one address and also non-SMTP addresses. - Remove or fix the invalid SMTP email addresses. An example of such an invalid SMTP email address would be: user.domain.com (it should be
user@domain.com) - Stop all GFI Archiver services.
- Start all GFI Archiver services.
Note: You may run the following command on a domain controller to generate a CSV file which may ease the verification process:
csvde.exe -f csvdeoutput.csv -l mail,proxyAddresses -p Subtree -r "(&(objectCategory=user)(mail=*)(displayName=*)(!(cn=SystemMailbox{*)))"