Overview

This article describes the error and its resolution, which occurs when Archiver is configured to store binary folders on a network share (UNC path), and the network share becomes unavailable.

For example, the root path to store binaries is \\HOST\Binaries\ and the network share is removed or permissions are changed, the following symptoms might be observed:

• Archiving emails fails
• Downloading emails fails
• Indexing emails fails
• Upgrading the schema of an Archive Store fails

Debug logging extracts:

Uploading emails into the binary folder fails because the network share is not reachable.

..\Archiver\Store\DebugLogs\EmailMessageUpload.log

2014-04-08,11:33:11,216,1,"#00000D68","#0000001B","info   ","EmailMessageUpload","Start uploading emails to database: ddc9124e-b257-4d8e-930e-3ef5df2c7b14"
2014-04-08,11:33:11,317,1,"#00000D68","#0000001B","error  ","EmailMessageUpload","error: Upload - UploadFailed - details: The network name cannot be found.;"
2014-04-08,11:33:11,318,1,"#00000D68","#0000001B","warning","EmailMessageUpload","warning: Rolling back emails for database: ddc9124e-b257-4d8e-930e-3ef5df2c7b14. ...
2014-04-08,11:33:11,320,1,"#00000D68","#0000001B","info   ","EmailMessageUpload","<<<Uploaded 0 message(s)"

Uploading emails into the binary folder fails due to share or NTFS permissions on the network share:

..\Archiver\Store\DebugLogs\EmailMessageUpload.log

2014-04-10,11:12:23,182,1,"#00000C44","#00000015","info   ","EmailMessageUpload","Start uploading emails to database: ddc9124e-b257-4d8e-930e-3ef5df2c7b14"
2014-04-10,11:12:23,295,1,"#00000C44","#00000015","error  ","EmailMessageUpload","error: Upload - UploadFailed - details: Access to the path '\\HOST\Binaries\2014 Jan - Dec\Binary\-2147\483' is denied."
2014-04-10,11:12:23,296,1,"#00000C44","#00000015","warning","EmailMessageUpload","warning: Rolling back emails for database: ddc9124e-b257-4d8e-930e-3ef5df2c7b14. ...
2014-04-10,11:12:23,298,1,"#00000C44","#00000015","info   ","EmailMessageUpload","<<<Uploaded 0 message(s)"

Environment

• GFI Archiver
• Binary folders are stored on a network share (UNC path)

Root Cause

GFI Archiver cannot successfully access the network share (UNC path) on which the binary folders reside.

Resolution

Ensure that:

• The network share (UNC path) on which the binary folders of the Archive Stores reside is available. To check the binary path of an Archive Store:
  1. Open the web interface
  2. Navigate to Configuration > Archive Stores.
  3. Select an Archive Store
  4. Click Summary.
  5. The binary path is listed under Path to binary source.
• The user account which is configured in GFI Archiver to access binary folders of the Archive Stores can read from the network share and write to it. To check the user account configured to access the binary path of an Archive Store:
  1. Open the web interface.
  2. Navigate to: Configuration > Archive Stores.
  3. Select an Archive Store.
  4. Click Edit.
  5. Continue through the wizard until the page is displayed which shows Email File Location.
  6. Right beneath the path, the user account is listed under Login.