Overview

This article describes the issue which occurs when you are performing an export from GFI Archiver via the Import-Export tool (IET), and the tool hits a timeout (after 15 minutes).

The problem may occur when initiating the search, and after 15 min, no results are shown.

Environment

• GFI Archiver 2012 SR2 or newer
• All supported environments

Root Cause

The Import-Export Tool (IET) is configured with a default timeout of 15 min when querying the server's search service.

Resolution

Note: This procedure requires to edit files manually. If edited incorrectly it can leave the server in a non-operational state. Please keep backups of any file which is edited throughout this article before saving any changes to them.

1. Ensure that the Import-Export Tool (IET) is closed.
2. Navigate to the folder ..\<InstallationFolder>\MarcImportExport
3. Open the following file in Notepad, depending on the version of the tool that is being used:
   • 32-bit: MArcImportExport.exe.config
   • 64-bit: MArcImportExport_x64.exe.config
4. Find the following section:

   <setting name="SearchServiceTimeout" serializeAs="String"> 
   <value>15</value>
   </setting>

   and change the <value> to the desired amount in minutes. For example, change the section to the following to increase the timeout to 30 min:

   <setting name="SearchServiceTimeout" serializeAs="String">
   <value>30</value>
   </setting>

5. Save the file.

Note: When upgrading to a newer version of GFI Archiver, installation files mentioned in this procedure are overwritten with default versions making the changes void and ineffective. It is therefore suggested to keep a record of this procedure and follow it once again directly after upgrading to keep this functionality intact.