Versions / Builds Affected
20141117Status
ResolvedTT / JIRAID
2798How to Identify
In a scenario where the Archiver server is in a timezone which is UTC minus X amount of hours, for newly created mailboxes FAA / OC synchronization will not work until the X hours have passed from the archiving of the first item.
Thus if you have a situation where UTC time is 12:00pm, and your Archiver server is @ UTC -8 (04:00am), if you archive a file from FAA, this will be stored in UTC time (12:00pm). The problem arises when checking for updates, because we are checking if there are updates until the local time (04:00am).
Steps to reproduce:
1. Set the GFI Archiver server 's timezone to be at UTC-X amount of hours
2. Create a new mailbox
3. Upload some file using the FAA for this new mailbox
4. The file will not be sync'ed until X amount of hours have passedWorkaround / Fix Details
20141117
http://ftp.gfisoftware.com/patches/ARC2015/20141117/ARC2015_PATCH_20141203_2798.zip
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Fixed in GFI Archiver 2015 SR1 build 20150218Required Actions
Upgrade server & OC to GFI Archiver 2015 SR1 build 20150218 or newer