Overview

This article resolves an issue where large emails in the Journal Mailbox are preventing further items from being archived, and the Journal Mailbox continuously fills up. Windows' Application Event Log shows logs similar to this:

EventID: 5401 Source: MARCore or MAR Core2 or MAR?Core2 Plugin DSScheduler reports exception. Timeout.

On the other hand, the debug logs file shows the below error messages:

• "error ","ImapProvider","ERROR: Process: failed to fetch message info[2], err[Timeout.]

• “error  ","EWSProvider","error:Failed To Get MIME Exception of type 'System.OutOfMemoryException' was thrown."

Information

Extensive emails can cause timeouts and stop the program from downloading and archiving any further emails, generating the above error messages. 

Process 

1. Stop all GFI Archiver services.

2. Open either of the following folders, depending on your version:

   • GFI MailArchiver 2014 or newer: ..\InstallationFolder\Core\Data

   • GFI MailArchiver 2013 or older: ..\InstallationFolder\Core2\Data

3. Create a backup of the product.config file.

4. Open product.config in a text editor, e.g., Notepad.

   • For IMAP

     1. Locate the <add key="ImapTimeout" value="180"/> line within the file.

     2. Increase the value, e.g., 300 (for a timeout value of 5 minutes).

        Note: The timeout value is expressed in seconds.

   • For  EWS, add the <add key="EWSTimeout" value="300000"/> key.

     Note: Timeout value is in milliseconds, and must be 10000 or higher.

5. Save the changes.

6. Start all GFI Archiver services.

Confirmation

After implementing the above solution, all items are being archived again.