marc.imap.exe crashes when an IMAP client requests a certain email from it

Versions / Builds Affected

20140616

Status

Resolved

Problem Summary

marc.imap.exe crashes when an IMAP client requests a certain email from it

TT / JIRAID

2674

How to Identify

Customer would report: 1. MARC's IMAP server (resp. marc.imap.exe) crashing Flow of issue: 1. A "specific" email is archived 2. Customer users MARC's IMAP server 3. A client (e.g. Outlook) is configured to access MARC using IMAP 4. The client connects and tries to open the "specific" email 5. marc.imap.exe on the server processes the email and crashes Notes: - This does NOT happen with every email. - Only specific emails trigger the crash. - The criteria are unknown. - They appear to be related to processing of MIME headers though. It is likely that certain non-RFC-compliant headers or syntax are related. How to identify: Look out for these exact crash event logs. It is very important that the stack refers to [GFI.MimeCOM.IMimeEntity.GetData()] to identify this known issue. Log Name: Application Source: .NET Runtime Date: 30/09/2014 12:44:27 Event ID: 1026 Level: Error Application: MArc.Imap.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException Stack: at GFI.MimeCOM.IMimeEntity.GetData() at GFI.MimeCOM.IMimeEntity.GetData() at MArc.IMAP.Commands.SelectedStateCommands.FetchCommand.Fetch() at MArc.IMAP.Commands.SelectedStateCommands.FetchCommand.Execute() at MArc.IMAP.IMAP_Server.OnClientRead(System.IAsyncResult) at System.Net.LazyAsyncResult.Complete(IntPtr) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Net.ContextAwareResult.Complete(IntPtr) at System.Net.Sockets.BaseOverlappedAsyncResult.CompletionPortCallback(UInt32, UInt32, System.Threading.NativeOverlapped*) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*) Log Name: Application Source: Application Error Date: 30/09/2014 12:44:28 Event ID: 1000 Task Category: Application Crashing Events Level: Error Description: Faulting application name: MArc.Imap.exe, version: 20140.626.100.14, time stamp: 0x53ac1537 Faulting module name: mimecom_x64.dll, version: 1.0.0.32, time stamp: 0x503774cb Exception code: 0xc0000005 Fault offset: 0x00000000000036f4 Faulting process id: 0x8804 Faulting application start time: 0x01cfdc9793d3607b Faulting application path: C:\Program Files (x86)\GFI\MailArchiver\IMAP\bin\MArc.Imap.exe Faulting module path: C:\Program Files (x86)\GFI\MailArchiver\IMAP\mimecom_x64.dll Report Id: c043af63-488e-11e4-9847-00259088dff6

Workaround / Fix Details

Fixed in MARC2015 build 20141117 ----- http://ftp.gfisoftware.com/patches/MARC2014/20140616/MARC2014_PATCH_20141013_2674.zip

Required Actions

Use workaround or upgrade to version mentioned above