Versions / Builds Affected
20140616
Status
Resolved
Problem Summary
Outside Office Hours report in environments without proxyAddresses (e.g. Microsoft 365, previously known as Microsoft Office 365) is blank
TT / JIRAID
2521
How to Identify
The Outside Office Hours report will show no data in environments where the user object's proxyAddresses attribute in Active Directory are blank (or if proxyAddresses is not exposed via the Global Catalog).
proxyAddresses holds information about the email addresses of a user incl. their aliases in the form of: SMTP: user@domain.com SMTP: user@domain.co.uk SMTP: user@domain.de
This likely occurs in all non-Exchange environments incl. Microsoft 365.
Debug logging
from 10.0 - Core\DebugLogs\MIGenOutsideOfficeHrs.log: 2014-08-18,16:05:21,872,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs",">> Compute. ADEntity: *, ADName: Everyone, DateFrom: 6/1/2014 1:00:00 PM, DateTo: 8/18/2014 9:00:00 PM, NonWorkingDays: . Sunday. Saturday. Top: 1000. TimeZoneId: Eastern Standard Time" 2014-08-18,16:05:23,502,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs"," Databases matched [2]" 2014-08-18,16:05:23,544,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs","GetReportUsers> All Users" 2014-08-18,16:05:23,607,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs"," Total retrieved: 23" 2014-08-18,16:05:23,619,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs","GetReportUsers> Total Retrieved from AD: 23" 2014-08-18,16:05:24,920,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs","GetReportUsers> Returned Count: 17" 2014-08-18,16:05:24,920,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs"," Getting data from db [14414ef1-7dcd-48c6-96cf-8da34ba0bef3] for '*'" 2014-08-18,16:05:27,089,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs"," Getting data from db [46012984-3ef5-436b-be4c-4fc6e6dbf8f0] for '*'" 2014-08-18,16:05:34,025,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs","Merge unique list of emails (with their count) with their user." 2014-08-18,16:05:34,039,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs","Prepare return list. Total before filter: 17" 2014-08-18,16:05:34,039,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs","Prepare return list. Total after filter: 0" 2014-08-18,16:05:34,039,1,"#000065F8","#0000001E","info ","MIGenOutsideOfficeHrs","<< Compute"
Workaround / Fix Details
FIX Fixed in MARC2015 build 20141117 WORKAROUND If proxyAddresses are set in the local AD, but simply not exposed via the Global Catalog following this article to expose this attribute should solve the issue: http://technet.microsoft.com/en-us/library/cc720282(v=ws.10).aspx
Required Actions
Upgrade to the version mentioned in the fix section