The import process does not proceed and appears to hang. The Import Export Tool is showing "The Archiver Import Service is not running" error message.
Start the Archiver Import Service
The issue occurs when GFI Archiver Import Service is not running. Ensure that the Archiver Import Service is started by following the steps below:
- From the Administrative Tools, open the Services console.
- Ensure that the GFI Archiver Import Service starts. If the service is not running, right-click on it and select Start
Restore Database Email Archival Function
The issue occurs when GFI MailArchiver cannot archive emails in the databases. This results in emails backing up in the ..\GFI\MailArchiver\MAIS\Pickup and Queue folder. When the amount of emails in this folder reaches a threshold, the Import Export Tool will pause to allow time for the GFI MailArchiver Import Server to process the email backlog.
- Navigate to ..\GFI\MailArchiver\MAIS\Pickup folder (A large amount of files inside this folder could indicate a problem uploading to the Archive Store)
- Make sure that all the databases (Configuration > Archive stores) are available
- Ensure that the GFI MailArchiver directory is excluded from the virus scanning software.
- Ensure that GFI MailArchiver has a stable connection to Microsoft SQL server and that Microsoft SQL Server has enough resources to cope with the load.
- You can verify this on the Home > SQL Servers tab of the Archiver web interface
- Also, you can complete the new archive store settings wizard successfully to confirm this
- Set the auto-growth settings of both the data and the transaction log files to a fixed value in megabytes instead of a percentage value. Recommended values are 100 MB for the Data Files and 10 Mb for the Transaction Logs.
- Ensure that the Maximum file size option for both data and transaction files is left to ‘Unrestricted file growth.’
- Ensure that there is enough disk space on the server where the GFI MailArchiver Import Service is running.